Refund Policy

Last updated: [Date]

At MFS, customer satisfaction is important to us. Due to the nature of international shipping and our fulfillment process, please review our refund policy carefully.

1. Returns

We do not accept physical returns due to high international shipping costs.

Customers are not required to send items back. In eligible cases, customers may keep the product.

2. Refund & Replacement Eligibility

We may offer a refund or replacement under the following circumstances:

✅ Damaged or Defective Items

Item arrives damaged or not functioning.
Must be reported within 30 days of delivery.
Clear photo or video evidence is required.

✅ Incorrect or Missing Items

Wrong product received.
Items missing from the order.
Photo evidence required.

✅ Significant Shipping Delays

Orders may qualify if delivery exceeds:

45 days (United States)
60 days (International)
110 days (Brazil)

✅ Order Cancellation

Orders can be cancelled before processing.

Once processed or shipped, cancellation is no longer possible.

3. Non-Refundable Situations

Refunds will not be issued if:

The customer provided an incorrect shipping address.
The order is delayed due to customs.
The product is no longer wanted.
Minor variations in color or design occur.

4. Refund Timeframe

Refund requests must be submitted within 90 days of purchase.
Approved refunds are processed within 5–10 business days.

Refunds are issued to the original payment method.

5. How to Request a Refund

To request a refund or replacement, please contact us with:

Order number
Description of the issue
Photo or video evidence (if applicable)

📧 Email: [your@email.com]

6. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account.
Contact your payment provider.
Contact us if the issue persists.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website.